Health Careers For ERIE ST CLAIR

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Erie St. Clair Local Health Integration Network

The 14 Local Health Integration Networks (LHINs) are organizations that plan, coordinate, integrate, and fund health care services. In addition, as outlined in the Patient’s First Act, the LHINS are also responsible for overseeing the delivery of home care services in the region. LHINs are a critical part of the evolution of health care in Ontario. They continue to work to create a patient-centered, results-driven, integrated, and sustainable health system.

The Erie St. Clair LHIN services the regions of Chatham-Kent, Sarnia/Lambton, and Windsor/Essex which includes approximately 650,000 people, and supports an annual budget of over $1.1 billion dollars for our local health care services.

Position:  Part-time Patient Services Assistant

Region:  Chatham – Kent

Description:  Position:
The Erie St. Clair LHIN has a need for a Patient Services Assistant as described below. The Erie St. Clair LHIN is committed to supporting healthcare in a manner that is consistent with patient and family centered care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands expectations around the quality and safety framework and participates in safety and quality initiatives, gathering and analyzing information as required. This position also requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. The position is located in the Chatham office of the ESC LHIN.

Reporting to the Patient Services Manager, the Patient Services Assistant will provide support to various teams and programs. The position may deal directly with patients, caregivers, service providers, community support agencies and other healthcare partners. The Float Patient Services Assistants are responsible for supporting all areas under Patient Services in order to meet patient and organizational needs.

Provide backup support and/or assistance for colleagues across sites, on the following Patient Service teams/program:
-Community Services
-Information and Community Resource Services
-Managed Program Services
-Supply and Support Services
-Nursing Clinic Services
-Finance Services
-Office Reception Services

Clerical tasks include but are not limited to:
-Scanning, photocopying, faxing various documents
-Sending or receiving patient information using Health Partner Gateway (HPG)
-Recording meeting notes
-Retrieving, recording telephone messages, communicating with patients and redirecting
calls as necessary
-Updating and maintain patient records in CHRIS
-Generating patient related reports
-Greeting all visitors to the CCAC and providing information as requested
-Processing and distributing mail as appropriate
-Updating and maintain Healthline database
-Assisting with problem solving and issues related to patient billings
-Entering medical supply requisitions into CHRIS data base
-Replenishing medical supply orders, stocking shelves and assisting with inventory control
-Schedule patient appointments
-Processing, packing and preparing supplies for pick up or delivery
-Other duties as assigned to meet the needs of the organization

- Post-Secondary education in office administration or medical terminology certificate
combined with a minimum of two (2) years’ experience in medical office environment
-Ability to maintain confidentiality, exercise good judgment, and discretion in dealing with confidential information
-Good verbal and written communication skills with sound knowledge of the English
language, spelling, punctuation, and grammar. French language skills are an asset
-Must have access to a vehicle and possess a valid Ontario Driver’s License

Salary:  To be negotiated

Terms of Employment:  Part-Time

Deadline for Application:  Sunday, November 19, 2017

How to Apply:  To Apply:
Please submit your cover letter and resume no later than 4:30PM, November 19th 2017 TO:

Please include the reference “ESC 029/17 Part-Time Patient Services Assistant” in your email subject line.

The Erie St. Clair LHIN is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.

We thank all applicants for their interest, but advise that only those selected for an
interview will be contacted.

Location:  Chatham-Kent

Profession Type:  Administrative and Clerical

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